Privacy Policy

Privacy Policy

At AIMAR (hereinafter referred to as “AIMAR,” “Company,” “we,” or “us”), we are dedicated to respecting and safeguarding the privacy of visitors to our website, www.aimar.chat, and associated domains (collectively referred to as the “Sites”) and users of our AI-driven marketing platform, software tools, and related services (collectively, the “Service”). 

This Privacy Policy (“Policy”) explains how we collect, process, disclose, and protect the personal information of visitors, users, and anyone interacting with our Sites or Services. This Policy also governs any interactions or content shared through our Service, whether or not you are a registered user. 

By accessing or using our Service, you confirm that you have read, understood, and agree to the terms outlined in this Policy. If you do not agree, please stop using the Service immediately. 

We adhere to applicable General Data Protection Regulation (GDPR) standards and other data protection laws globally. More information on our compliance efforts can be found in our GDPR Compliance Notice. 

1. What is “Personal Information”?

For the purposes of this Policy, Personal Information refers to any data that identifies or can be used to identify an individual, either directly or indirectly. 

AIMAR does not sell, rent, or lease your Personal Information to any third party, except as described in this Policy. Usage Data, on the other hand, refers to aggregated, anonymized, or encoded information that does not identify individuals personally. Usage Data helps us identify trends, improve our Service, and analyze user needs. We may share Usage Data with partners, customers, or service providers for research, product development, or advertising purposes. 

2. How We Collect, Use, and Share Your Personal Information

a) Information You Provide

When you register or interact with the Service, we may collect: 

  • Personal Details: Name, email, billing information, and contact details. 
  • Business Information: Information about your business, goals, or strategies. 
  • User Content: Any content, feedback, or data you input while using the Service, including saved projects, drafts, and work activity. 

We may also collect messages, support requests, or other communications sent to or through the Service. 

b) How We Use Your Personal Information

Your Personal Information is used to: 

  1. Provide, maintain, and personalize the Service. 
  2. Process billing, identify you, and manage authentication. 
  3. Communicate updates, notifications, or marketing materials to you in accordance with the service. 
  4. Improve the functionality, content, and performance of the Service. 
  5. Prevent fraud and ensure security. 
  6. Combine analytics data to offer personalized insights. 

We ensure that the information collected is adequate, relevant, and used only for the intended purposes. AIMAR does not retain your credit card details and takes reasonable measures to safeguard your credit card and other personal information. However, we are not liable for any unauthorized access to or misuse of our secure servers or any personal or financial information stored on them. By using our services, you agree not to hold AIMAR responsible for any resulting damages. 

c) Information Sharing with Third Parties

We may receive your Personal Information from third parties now or in the future. For instance, if you use a third-party connection or log in to access our Site or Service, or link an app to AIMAR, that third party may share information about your activity with us. This may include details such as your user ID, access tokens needed to use the service, any information you’ve authorized the third party to share, or public information related to that service. It’s important to review and adjust your privacy settings on third-party services before linking them to AIMAR. 

Additionally, AIMAR may share your Personal Information with trusted third-party providers, like payment processors and hosting services, to deliver essential tools, software, networking, storage, and other resources needed to operate our services and ensure a high-quality experience. However, we do not allow these providers to use your Personal Information for marketing purposes. 

d) Application Integration

To enable data exchange between third-party SaaS applications, we may need to store certain information that allows us to access these accounts on your behalf. When we access these third-party applications, they grant us access to specific data, which we will use, store, and disclose in line with this Policy. 

Please be aware that AIMAR is not responsible for the privacy practices or actions of any third-party applications. 

e) Other Information Sharing

We may need to disclose Personal Information in response to subpoenas, court orders, or requests and investigations from law enforcement or government agencies. This may also occur to establish or protect our legal rights, defend against legal claims, or comply with legal obligations. Additionally, we may share Personal Information if we believe it is necessary to investigate, prevent, or address illegal activities, suspected fraud, potential threats to someone’s physical safety, violations of our Terms of Service, or as otherwise required by law. 

We may use information collected through cookies, log files, device identifiers, to: 

(a) remember your information so you don’t have to re-enter it on repeat visits, 

(b) provide personalized and customized content, 

(c) measure and improve the effectiveness of our Service, 

(d) track metrics like total visitors, traffic trends, and demographic patterns, 

(e) identify and fix technology issues, 

(f) help you quickly access your account after signing in, 

(g) deliver relevant advertising to your browser or device, and 

(h) automatically update the Voiceflow Service on your mobile devices.

3. Cookies and Tracking

We use cookies, log files, and similar technologies to: 

  • Save user preferences and session information. 
  • Analyze Service usage and improve performance. 
  • Deliver personalized content and updates. 

You can manage cookies through your browser settings. However, disabling cookies may impact Service functionality. 

AIMAR does not endorse or take responsibility for the practices, privacy policies, or content of third-party websites or applications. We have no control over and are not liable for the privacy practices or operations of third-party sites or services. Your interactions and browsing on any third-party website or service, including those linked from our site, are governed by that third party’s own rules and policies. Additionally, we are not responsible for any third parties you authorize to access your User Content. If you grant such access to a third-party website or service, you do so at your own risk. 

4. Customer Testimonials and Reviews

With your consent, we may post customer testimonials or feedback, including names or content, on our Sites. You may request edits or removal at any time. 

5. Data Security

AIMAR implements industry-standard safeguards, including encryption, firewalls, and access controls, to protect your data. While we strive for security, no internet, email, or electronic transmission can ever be completely secure or free from errors, so you should exercise caution when deciding what information to share with us in this way. AIMAR is not responsible for the functionality or security measures of any third-party services or systems. 

6. Data Hosting and Transfers

We are based in the European Union, and, unless otherwise agreed, we may host, transfer, and process data, including Personal Information, within the EU and in other countries through AIMAR and third-party providers that help us operate and manage our Service. When transferring data outside the EU or the European Economic Area (EEA), we ensure that such transfers comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

7. Data Retention

We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, and resolve disputes. You may request deletion of your data at any time, subject to legal or operational needs. 

8. Your Rights

Under applicable laws (e.g., GDPR or CCPA), you have the right to: 

  • Access, update, or delete your Personal Information. 
  • Restrict or object to data processing. 
  • Withdraw consent for data use. 
  • Request data portability. 

To exercise these rights, contact us at support@aimar.chat. 

9. Information Correction or Updating

You can update, delete, or modify the Personal Information you have provided to AIMAR by logging into the Service and making the necessary changes or deletions where applicable. If you are not a customer but would like to access or request the deletion of information we may have collected, please contact us at support@aimar.com. We will make commercially reasonable efforts to address such requests within a reasonable timeframe. 

AIMAR does not have a direct relationship with individuals or companies (“End Users”) with whom you may interact while using the Service. End Users who wish to access, correct, amend, or delete data that may be stored within the Service should contact the relevant AIMAR customer, who acts as the data controller for such information. 

10. Right to Withdraw Consent

If you have provided your consent for the collection, use, and transfer of your Personal Information, you have the right to withdraw that consent at any time, subject to legal or contractual obligations and with reasonable notice. To withdraw your consent, if applicable, please contact us at support@aimar.com  

11. Data Retention

AIMAR will retain Personal Information that we process on behalf of our customers or collect directly from them for as long as necessary to provide the Service, in accordance with this Policy and as required or permitted by applicable laws. We may also retain and use this Personal Information as needed to comply with legal obligations, maintain accurate financial, accounting, and operational records, resolve disputes, and enforce our agreements. 

12. Changes to This Policy

We may update or modify this Policy at our sole discretion from time to time. If we make significant changes, we will make reasonable efforts to notify you, either by email or by posting a prominent notice on our Sites before the changes take effect. We recommend reviewing this page periodically to stay informed about our privacy practices. By continuing to use the Service after any changes to this Policy, you agree to accept the updated terms. If you do not agree with the terms of this Policy, you should stop using the Service immediately. 

For questions or concerns regarding this Privacy Policy, please reach out: support@aimar.chat